Member Login

Click the "Forgot Password" link on the login form. Enter your registered email address, and we'll send you a secure reset link within minutes. Check your spam folder if you don't see the email. The reset link expires after 24 hours for security.

Account locks typically occur after multiple failed login attempts or for security verification. Wait 30 minutes and try again, or contact our 24/7 support team. Some locks require identity verification before we can restore access.

Yes, you can access your account from up to 3 devices at once. For security, we recommend logging out when finished playing, especially on shared computers. You can view and manage all active sessions in your account settings.

Login sessions automatically expire after 4 hours of inactivity for security. Gaming activity resets this timer. If you check "Remember me," you'll stay logged in for up to 30 days on trusted devices.

Contact our support team via live chat with your full name, phone number, and approximate registration date. Our team can help locate your account using alternative verification methods and update your login credentials.

While modern browsers use encryption for saved passwords, we recommend using a dedicated password manager for enhanced security. Avoid saving login details on shared or public computers.

Additional verification may be required when logging in from a new device, unusual location, or after extended inactivity. This protects your account and complies with Australian gaming regulations for player safety.

Yes, you can update your email address through account settings or by contacting support. Email changes require verification of both old and new addresses for security purposes. The process typically takes 24-48 hours.